Terms and conditions for Scenic Floors
Welcome to Scenic Floors. By engaging with our services or purchasing our products, you agree to the following terms and conditions. We aim for clear and transparent interactions, ensuring a smooth experience for all our valued customers. Please read this document carefully.
Your agreement with Scenic Floors
When you choose Scenic Floors for your flooring needs, you enter into an agreement with us. It's important to us that you understand our processes, from initial consultation to final installation. This section outlines the general terms applicable to all our interactions, ensuring mutual understanding and a professional relationship.
Customer expectations and responsibilities
To ensure a smooth and efficient service, we have a few expectations from our customers. These include timely payment, preparing your space adequately for installation, and making clear product selections. For example payment for stock is due prior to delievry or install and final payment for services is due upon satisfactory completion of work, unless otherwise agreed in writing. For installations, please ensure the work area is clear of furniture and personal belongings prior to our arrival. Clear communication regarding your product choices helps us deliver exactly what you envision for your space. Detailed payment terms will be provided in your quote. Contact us if you have any questions.
Our commitment to quality and service
At Scenic Floors, we stand by the quality of our flooring products and the professionalism of our installation services. We promise to deliver high-quality flooring solutions tailored to your needs, installed by experienced tradespeople. All our products come with manufacturer warranties, and our installation work is guaranteed for a specific period, ensuring peace of mind. We are dedicated to outstanding customer service throughout your entire experience with Scenic Floors. You can learn more about our commitment on our About Scenic Floors page.
Addressing concerns and resolutions
While we strive for perfection, we understand that issues may occasionally arise. This section outlines our approach to handling returns, warranty claims, and complaints. If you have any concerns regarding your flooring or our services, please contact us immediately. We will work diligently to address and resolve any issues in accordance with Australian consumer law and our commitment to customer satisfaction. For specific details on warranties or returns, please refer to your product documentation or contact our team directly.